About SkyCAD
SkyCAD is Puerto Rico’s leading Computer-Aided Dispatch (CAD) platform, powering emergency response in 77 of the Island’s 78 municipalities. Built on advanced analytical routing, SkyCAD provides communication centers with real-time intelligence to support fast, informed decision-making significantly reducing response times.
The system integrates unique capabilities such as intelligent unit recommendations based on live resource location, call stacking, integrated AVL (Automatic Vehicle Locator), and smart travel directions. Dispatch screens are fully configurable with pre-set layouts, while multi-layer digital maps combine data from sources like Google Earth and OpenStreetMap for enhanced operational visibility. Additional features include built-in shift scheduling and powerful visualization tools that give dispatchers a clear, dynamic operational picture at all times.
Real-time emergency response resource ETA through GPS + traffic data
CAD-2-CAD interfacing with Voice and Data
Automatic available resource recommendations
Cloud-based architecture with secure end-to-end encryption
Seamless modular integration with SkyTrackers (AVL)
Native CAD-2-CAD interfacing with Sky911
Full NEMSIS Compliance
Adheres to the latest NEMSIS data dictionary to ensure compatibility with state and national EMS databases.
Patient Care Documentation
Comprehensive Patient Assessment Tools for vitals, assessments, treatments, interventions, and response to treatment.
Real-time Incident Status Updates
Live synchronization of call times, unit status, and response data for accurate timeline recording.
Offline Data Capture & Sync
Full functionality without network connectivity, with automatic synchronization when back online. Designed for tablets and rugged field devices for quick data entry in dynamic environments.